AI Chatbots & Voice Agents
How SMEs automate their support with AI chatbots.
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WhatsApp & Telegram
AI Assistants
Reach your customers where they are. Automate support, appointment booking, and sales directly in the most popular messengers.
Request an AssistantWhy Messenger Assistants?
"Your customers use WhatsApp and Telegram daily. Instead of forcing them onto a website, we bring your business directly into their chat history. An intelligent AI assistant answers 24/7 in seconds, requires no app installation, and benefits from open rates of over 90%. The result: More leads, faster support, and higher customer satisfaction."
Tasks of the AI Assistant
What an intelligent bot can handle for your business.
Customer Support (Level 1)
Answering FAQs, questions about opening hours, returns, or order status. The AI fully automates up to 80% of standard inquiries.
Appointment Booking
Customers can book, reschedule, or cancel appointments directly in the chat. The assistant syncs live with your calendar (e.g., Google Calendar).
Lead Qualification
The bot proactively asks for relevant data (budget, requirements, contact details) and forwards qualified leads directly to your CRM.
E-Commerce & Consulting
Product recommendations based on customer preferences. Customers can place orders or get advice on specific items.
Internal Communication
An assistant for your employees: create IT support tickets, submit vacation requests, or query internal company policies.
Proactive Notifications
Sending appointment reminders, delivery status updates, or exclusive offers to your existing customers.
Typical Use Cases
Practical examples of messenger integration.
Tradesman Appointments
Customer sends a photo of the defect via WhatsApp -> AI asks for the address -> Offers time slots -> Enters the appointment into the system.
⏱ Savings: 5h/week on the phone
Online Shop Support
Customer asks "Where is my order?" -> AI checks the order number in the shop system -> Replies with a tracking link.
⏱ Savings: 10h/week in support
Medical Practices & Clinics
Patient messages via Telegram for a prescription renewal -> AI validates data -> Forwards the request to the practice system.
⏱ Savings: Significantly relieved reception
Our Implementation Process
From idea to finished chatbot.
1. Discovery
We define the use cases, tone of voice, and tasks of your assistant.
2. Setup
Setting up the WhatsApp Business API / Telegram Bot API and linking it with your systems.
3. AI Training
The assistant is trained with your company knowledge (PDFs, website, FAQs).
4. Go-Live
Testing phase, fine-tuning, and seamless integration into your customer service.
Frequently Asked Questions
Is the solution GDPR compliant?
Yes. We use official APIs (like the WhatsApp Business API) and GDPR-compliant AI model providers in Europe to fully guarantee your customers' data protection.
Can the assistant be connected to our CRM/ERP?
Absolutely. We connect the assistant via Make, Zapier, n8n, or direct API interfaces to your existing systems (Salesforce, HubSpot, Shopify, etc.).
How much does such an AI assistant cost?
The costs depend on the feature set and desired integrations. A simple FAQ bot starts at around €1,500. We also offer maintenance contracts for continuous AI training.
Latest Insights & Articles
Ready for your own Messenger AI?
Let's discuss how a WhatsApp or Telegram assistant can advance your business.
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