HomeIT Services ProviderManaged Services

Specialty · IT Services / 03

Managed services
Outsource IT safely.

Cloud hosting, email/collaboration and Desktop-as-a-Service. You focus on the core business, we handle the IT stack — incl. patches, backups, monitoring and user support.

Request consultation

Why outsource

Economies of scale without staffing risk.

In-house IT means staffing costs, sick days, holiday gaps and constant recruiting. Managed services give you a coordinated team with redundant staffing at a fixed price — plus specialist know-how that wouldn't pay off in-house.

Alexander OhlFounder · Pragma-Code

Service areas · 03

Three pillars of modern managed services.

What we typically offer as managed services.

Cloud hosting

EU-hosted server operations on Hetzner, AWS or Azure — incl. monitoring, patches and backups.

Email & collaboration

Microsoft 365 or Google Workspace — configuration, MFA, anti-phishing and user lifecycle.

Desktop as a Service

Virtual desktops (Azure Virtual Desktop, Cloud PC) — work anywhere, centrally managed.

Process · 04 steps

From audit to live operations.

Structured handover with no service disruption.

Needs analysis

Which systems, users, compliance requirements? Incl. cost comparison in-house vs managed.

Migration

Phased handover: backup & monitoring first, then mail, then critical servers. Each phase with rollback.

Operations

Live operations with monthly reporting, patch cycles, backup validation and user support.

Optimisation

Quarterly reviews: what's working, where are bottlenecks, which tools add value?

FAQ · 03

Frequently asked managed-services questions.

Answers on hosting location, contracts and security.

Where is the data hosted?

Standard: Hetzner Frankfurt or Nuremberg, alternatively AWS/Azure EU regions (Frankfurt, Dublin). On-premise or customer cloud on request. Always GDPR-compliant with DPA.

What are the contract terms?

Standard 12 months with 3-month notice. Longer terms with price discount negotiable. 3-month pilot phases possible.

How is managed services different from classic hosting?

Classic hosting gives you a server — your team does the rest. Managed services include operations, updates, backups, monitoring, incident response and user support. The server "runs" — you don't have to think about it.

Latest insights

Expert articles.

Background on cloud, M365 and IT outsourcing.

The Future of IT Security

Cyber threats in 2026 and protection for managed-service clients.

Agentic AI Workflows 2026

AI agents in managed IT operations.

n8n Automation

Self-hosted workflow automation as part of modern managed services.

Available for new managed-service contracts

Outsource your IT routine.

In 60 minutes we clarify scope, hosting region and SLA tier — free, no strings attached.