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Specialty · Automation / 04

WhatsApp & Telegram
AI assistants

Reach your customers right in the messenger. We automate support, booking and sales with intelligent WhatsApp and Telegram chatbots.

Our approach

Conversational, not a “bot”.

Nobody wants to chat with a rigid decision tree. Our messenger assistants understand natural language, access your data, and hand off cleanly to a human when needed. Result: faster answers, lower support cost and higher customer satisfaction.
Alexander Ohl Alexander OhlFounder · Pragma-Code
Services · 05

What our messenger AI can do.

Five use-cases we ship into production.

24/7 support answers

Answer common questions — with context from your knowledge base.

Booking

Check availability, book and send reminders — all in the chat.

Lead qualification

Auto-score incoming requests and send to CRM.

Order & status queries

Show real-time status from ERP/shop directly in the messenger.

Clean human hand-off

Complex queries hand off to your team with full chat context.

Process · 05 Steps

From concept to live bot.

Typically 2–4 weeks from briefing to live.

01

Use case & tone

What should the bot do? How should it sound?

02

Knowledge base

Integrate FAQs, product info, pricing and availability.

03

API integration

Hook up WhatsApp Business API and/or Telegram Bot API.

04

Pilot phase

Test with real customers, tone tuning and escalation rules.

05

Live & monitoring

Dashboards for conversation quality, cost and escalation rate.

Free use-case check

Ready for messenger automation?

We check which requests can be automated — and which are better off with humans.

Alexander Ohl

Alexander Ohl

Pragma-Code Support (AI) • Online

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