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Specialty · Automation / 03

AI automation
& intelligent agents

Connect your systems to the power of large language models. We build custom AI agents for support, sales and accounting — with tool-use, memory and GDPR-compliant hosting.

Our approach

Next-level efficiency.

Classic workflows automate rules. Agentic AI automates decisions — email triage, lead qualification, document classification, data enrichment. We combine LLMs (Claude, GPT, open-source) with tool-use, RAG and memory into productive AI employees. For the finance side there is a dedicated offering: automate pre-accounting.
Alexander OhlAlexander OhlFounder · Pragma-Code
Use cases · 06

Where AI automation works.

Six areas where our AI agents are productively deployed today.

Support agents

Handle L1 tickets autonomously and escalate L2 to humans with full context.

Lead qualification

Auto-research, score and route incoming leads in your CRM.

Invoice & receipt processing

Extract, check and post invoices into accounting.

Research agents

Market, competitor and customer research with cited sources.

Email triage

Classify, answer or forward incoming emails — with the right tone.

Document workflows

Auto-classify and file contracts, quotes and reports.

Fixed-price packages · 03

Three fixed-price packages — from check to operations.

Clearly defined scope, fixed price, defined outcome — no day-rate poker. Every package starts with a free intro call.

"Der Prozess-Check"
Analysis
690
approx. 1 week

Know what pays off: your workflows assessed for automation potential — before you invest.

What's included
Mapping of up to 5 core processes via video call
Rated by time saved and implementation effort
Prioritised automation roadmap as a document
Tool recommendation: n8n, Make or AI agent
Fully credited if you book a sprint
Request
"Automation Scale"
Programme
from5.900
6–8 weeks

For teams tackling several processes: implementation plus enabling your team.

What's included
Up to 3 processes automated
Error monitoring & alerts set up
Team workshop: maintain workflows yourself
Docs & runbooks for operations
Maintenance option bookable monthly
Request
Process · 05 Steps

From use case to productive agent.

Five steps to your first AI in production — typically 3–6 weeks.

01

Use-case workshop

Which workflow is worth AI? Where is data quality sufficient?

02

Data model & RAG

Build a knowledge base — connect Confluence, SharePoint, databases.

03

Agent design

Define tools, memory, escalation rules and guardrails.

04

Evaluation & pilot

Test with real queries and tune continuously.

05

Roll-out & monitoring

Production with cost tracking, quality monitoring and updates.

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Compliance & governance

Evidence, not adjectives.

AI projects rarely fail on technology — they fail on the question of who answers for the result. We settle these three points before implementation, verifiably and with our method disclosed.

AI audit

Audited AI visibility & SEO

A traceable audit report instead of a black box — every finding with its source and how it was measured.

  • Copyright protection
  • Bias mitigation
  • Clean data processing
Self-declaration by Pragma CodeWay of working guided by ISO/IEC 42001:2023. Not certified by a third party.
GEO & governance

Risk management in GEO & e-commerce

Gap-free risk management for AI-generated recommendations.

  • Every mention traced to its source
  • False claims spotted early
  • A defined escalation path
Self-declaration by Pragma CodeOur own audit method, disclosed in the report. Not certified by a third party.
EU AI Act

EU AI Act conformity

A clear roadmap and legal certainty for agency and clients alike.

  • Roles and duties clarified
  • Transparency obligations implemented
  • Deadlines kept in view
Self-declaration by Pragma CodeImplementation support, not legal advice. Not certified by a third party.
And afterwards?

Building the agent is the quick part. Staying reliable is not automatic.

Models get deprecated, fallbacks kick in silently, prompts lose their effect — and unlike a workflow, an agent does not stop when that happens; it keeps answering. The Agent Operations product line takes over monitoring, the monthly quality sample against a fixed test-case set and, on request, the AI Act documentation. From €390 / month, cancel monthly.

View agent operations
Free AI use-case check

Ready for the future?

We check your processes and tell you where AI makes sense today — and where it doesn’t.

Alexander Ohl

Alexander Ohl

Pragma-Code Support (AI)• Online

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