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Service Area · 06

IT services provider
for the mid-market.

Maintenance, support, security and cloud from one source — we keep your IT running so your team can focus on the core business. Clear SLAs, transparent billing, fast response times.

Our approach

Proactive, not reactive.

Classic IT providers show up when things are on fire. We keep the fire from starting — with monitoring, regular patching, security hardening and transparent reporting. When something does break, response times are locked in the contract.
Alexander Ohl Alexander OhlFounder · Pragma-Code
Stack · IT Services
Microsoft 365 Azure AWS Hetzner IONOS Veeam Backup CrowdStrike EDR Sophos FortiGate NGFW Cisco Meraki Unifi WireGuard VPN Datev Lansweeper 3CX VoIP Microsoft 365 Azure AWS Hetzner IONOS Veeam Backup CrowdStrike EDR Sophos FortiGate NGFW Cisco Meraki Unifi WireGuard VPN Datev Lansweeper 3CX VoIP Microsoft 365 Azure AWS Hetzner IONOS Veeam Backup CrowdStrike EDR Sophos FortiGate NGFW Cisco Meraki Unifi WireGuard VPN Datev Lansweeper 3CX VoIP Microsoft 365 Azure AWS Hetzner IONOS Veeam Backup CrowdStrike EDR Sophos FortiGate NGFW Cisco Meraki Unifi WireGuard VPN Datev Lansweeper 3CX VoIP
Process · 04 steps

Our onboarding process.

Structured from free audit to live operations — typical handover in 4–8 weeks without service disruption.

01 Free

Analysis

IT audit of your infrastructure, tools, contracts and weak points — free, 60 minutes.

02

Strategy

Which services do we take over? Which SLA tier fits? Including transparent pricing.

03

Onboarding

Account handover, monitoring setup, migration of critical systems — phased with clear rollbacks.

04

Operations

Ongoing operations with monthly reporting, quarterly reviews and continuous improvement.

FAQ · 04

Frequently asked.

Answers on SLAs, taking over existing IT and emergency support.

How fast do you respond in an emergency?
P1 incidents (systems down, security incident): response within 30 minutes during business hours, 60 minutes via 24/7 hotline. P2 (limited operations): 4 hours. P3 (standard tickets): next business day. All locked in the contract.
Can you take over our existing IT?
Yes — that's actually our preferred entry. We audit your systems, take over accounts, licences and contracts, then operate. Migration phased if needed, no big-bang risk.
Do you offer 24/7 support?
Yes, optional. Standard is office hours Mon–Fri 8 am–6 pm. 24/7 emergency hotline for P1 as an add-on; permanent 24/7 cover for enterprise clients with critical systems.
What does a managed-service contract cost?
Depends on users, systems and SLA tier. Typical SMB with 20–50 users: €1,500–4,500/month incl. helpdesk, monitoring, patch management and backup operations. Detailed quote after the free audit.
Available for new service contracts

Start your free IT audit.

In 60 minutes you know the biggest weaknesses and 3 prioritised quick wins for the next 90 days.